Excerpt/social post glitch?

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  pickandersen · Member · Oct 5, 2019 at 1:07 pm

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  This may be more of a tech problem, but when I write a blog post through WordPress.com and go to set an excerpt, I move my mouse inside the excerpt box, and then click to open the text box. But the cursor immediately disappears and I can’t type. I have to hold down the button on my mouse and type at the same time which is very inconvenient. What’s going on?

  The blog I need help with is: (visible only to logged in users)

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  staff-mckluskey · Staff · Oct 5, 2019 at 1:56 pm

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  Hi there!

  That’s odd! What browser are you using? You can check it from https://www.whatismybrowser.com/

  Were you able to test this from another one? Does the issue persist then?

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  pickandersen · Member · Oct 5, 2019 at 2:03 pm

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  The issue occurs on iPhone safari, Mac safari, firefox, and chrome. Those are the four I have tested

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  staff-mckluskey · Staff · Oct 5, 2019 at 2:38 pm

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  I’ve had another look at your account and I was not able to reproduce the error. I was able to create a manual excerpt without any issues.

  What I’ve done was to click once on the Manual Excerpt button to open the option and then I started writing inside the box.

  It sounds like a local issue although it surprises me that you mentioned your iPhone as well. Can you describe your process so that we can understand better what’s going on?

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  pickandersen · Member · Oct 5, 2019 at 4:06 pm

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  Hi again,

  So when I click on the Manual Excerpt button section, nothing happens. I can’t write in the box. Here’s a video of what I’m seeing: https://imgur.com/a/VMmFrGj

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  fstat · Staff · Oct 6, 2019 at 9:29 am

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  Hi there,

  This looks like an issue with your browser. Please try the following:

  * Clear your browser’s cache:

  Solve Common Browser Issues

  * Check that JavaScript is enabled and supported by your browser:

  http://enable-javascript.com/

  * Disable any ad-blocking and security extensions on your browser

  * Check that you’re using the latest version of your browser:

  http://www.whatbrowser.org/

  * Try another browser:

  https://browsehappy.com/

  If all of the above doesn’t work or you have more questions, just let me know and I’ll be happy to help!

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  pickandersen · Member · Oct 6, 2019 at 11:28 am

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  I tried all these steps in Safari and it didn’t work. However, it did work in Chrome, Firefox, and Opera, so that’s a good start. Buy Safari is my primary/default browser so it’d be really nice to get it working there. Next steps?

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  fstat · Staff · Oct 6, 2019 at 3:33 pm

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  Hi there,

  I’ll run a few tests on Safari on my end and I’ll get to you.