excess deductions and underpayments

  • Unknown's avatar
    enstitusuxstrateji · Member ·

    <font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>STRIPE:CH_3NFRPGAEUZOIBR940TJBJKXP işlem numarası için 720 TL’lik abonelik satın aldım ve iade ettim. 720 TL’lik paket için 772,82 TL kesinti yapıldı. İadenin ardından 705,75 Para iadesi yapıldı. Aradaki 67.07 TL nereye gitti? Abonelikten daha fazla para kazanıyorsunuz. Geri dönüşü de kaçırıyorsunuz.</font></font> If you want, I can send the deduction and return receipts from the bank documents.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I used Google Translate to translate your message into English.

    I checked and confirmed that we refunded the full amount that you paid us.

    Please contact your card issuer/bank to find out why the charges were high in the first place.

    For example, both the original payments and the refunds are as follows:

    • You paid 358.80 LR and then 720 LR in separate payments on August 15.
    • On August 16, you canceled both subscriptions, and both 358.80 LR and 720 LR were refunded in full. You can see the refund receipts at https://wordpress.com/me/billing.

    So I’m not really sure why you saw a higher charge. Is your bank charging any foreign transaction fees? That wouldn’t make sense since we charged you in your local currency (TRY). Your bank/card issuer can look into this and help you with this further, so please get in touch with them.

    Thanks!

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