Expected Response Time From 24/7 Support?
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Wondering what is a normal/reasonable time to get a response after successfully sending off an email to Support. The question is not technical, but relates to libel/slander issues and a request to shut down an offending wordpress.com blog. It’s been about 24 hours; I can be patient once I know what is standard/usual. Thanks.
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Email is one of the less effective ways to get their attention. Fastest way is to contact them via your Dashboard Support button.
If you did not include legal documents in your claim of libel it is unlikely that any action will be taken. It would be irresponsible for a company to take things down on the mere claim of infraction.
Support will often act without notifying you that they’ve solved a problem, as well. So keep an eye out.
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Thanks, @raincoaster
I did use the dashboard button – mistakenly called it email. Can you refresh me on the process by which blogs with inappropriate content get pulled by wordpress? Thanks for the tip in last paragraph; that’s good info to know.
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People submit complaints, staff reviews them, maybe they show them to a lawyer (I don’t know, but it seems logical in cases where things are not clear-cut, after all these are techies, not legal experts) then they decide to take action or not. Sometimes they tell you what they did; mostly they don’t. They can suspend a blog and allow the owner to remove the offending material or delete it entirely at their discretion.
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First off is it a WordPress.COM blog or a WordPress.ORG
because this will be the deciding factor if you need to
send a complaint form to wordpress.COM or the blog admin’s
hosting company.Teck
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Thanks, @teck07
The blog in question is a wordpress.com blog. Apologies for not having ferreted out the FAQ page; I usually do that. In scanning the definitions of libel, slander, defamation, etc., I feel very much within bounds asking wordpress support to address the situation or advise me further. I also understand that vitriolic rantings and ravings are often overlooked or discounted by those who may stumble upon them. So, it appears that I have filed a complaint properly, and will wait until Support does (or does not) get back to me. In the meantime, I’ll focus my energies in more productive directions. Thanks much for your help.
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You’re welcome niwotcentral,
It actually took me some digging to find that FAQ page
so no apologies needed… :)Teck
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We usually can’t respond to defamation and similar complaints for legal reasons. Technical staff are not lawyers, and support is not a courtroom.
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so we wont get any kind of response for complaining about libel ? At least, minimal response saying action taken and if not taken the reasons why action is not taken, would be very helpful
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We can’t give explanations one way or the other for legal reasons. Your lawyer can explain why.
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