Experience 2 critical issues that are causing my website not to load

  • Unknown's avatar
    chermanconstruction · Member ·

    I am experiencing two issues with my wordpress website that are cuasing it to have a white screen with a loading cirlce. The health issues show as:

    1. An active PHP session was detected
    2. The REST API encountered an error

    I can’t seem to resolve these issues and need immediate assistance in order to get my site back up and running.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

    NOTE: We can only assist with websites hosted at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    Thank you!

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