Expired

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  sugardayne · Member · Oct 20, 2016 at 8:06 pm

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  I really urgently need to get my domain name back up and running. can you please help me with this

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 20, 2016 at 8:07 pm

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  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the expiration take place?

  Please read Domain Expiration
  https://en.support.wordpress.com/domains/domain-expiration/

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Oct 20, 2016 at 8:29 pm

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  HI there,

  I checked and sugardayne.com is now in a redemption period. You can still renew your domain through us, but it is now a more expensive and complicated process to do so. Our registrar charges an $80 late renewal fee in addition to the $26 we charge to renew the domain. The good news is that this is still a chance of reclaiming the domain through this option.

  Your other option is to wait until the redemption period is over so that the domain becomes available for registration again. Domains are usually in redemption for approximately 80 days, but with this option, you run
  the risk of someone else jumping in front of you to purchase the domain before you get the chance.

  Please let me know if you want to proceed with paying the late renewal fee in the attempt to reclaim the domain name. This option is also time sensitive because the domain can be auctioned off to an expired domain bidder.

  I would suggest enabling the auto-renew option so that you will not have to worry about losing control over your domain in the future.

  Please visit the support page link for further instructions:

  Recover an Expired or Cancelled Domain

  Let me know if you have any questions. Thank you!

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  sugardayne · Member · Oct 24, 2016 at 11:37 pm

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  Yes I will pay whatever.

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  staff-doublebassd · Staff · Oct 25, 2016 at 5:06 am

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  Hi there,

  I’ll be happy to contact the registrar to see if we can restore sugardayne.com to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.

  I will let you know once I hear back from the registrar.

  Let me know if you have any questions.

  Thanks!

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  staff-doublebassd · Staff · Oct 25, 2016 at 8:38 pm

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  Hi there,

  I was able to retrieve sugardayne.com and reactivate it under your account!

  I have sent you the manual payment for the fee and registration, so please pay that when you get the opportunity.

  Let me know if you have any questions. Thanks!

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  sugardayne · Member · Oct 26, 2016 at 8:55 pm

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  Where do I pay that?
  THANK YOU SO MUCH

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  staff-doublebassd · Staff · Oct 27, 2016 at 5:34 am

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  You’re welcome!

  Did you receive the manual payment I sent to your email?