expired account
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hello, my account has recently expired and i would like to renew it immediately. I went to renew it and it said user not found and i was unable to log in.
The blog I need help with is: (visible only to logged in users)
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Hi there!
, my account has recently expired and i would like to renew it immediately
— Can you please clarify on what you mean? WordPress.com accounts can’t be expired.
If you can explain, I’ll be able to help.
Cheers!
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hello – i was not able to renew it in time and it expired. i would like to know where i can pay to get it back. thank you
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Hi there!
Okay, now I understand.
If you didn’t pay, and want to pay for a subscription on Your WordPress.com account, these steps could help out.Keep in mind that you may want to check and manage your memberships to check if you have already paid or not. This ensures that you aren’t paying twice or an error occurs. You can do this by:
“Little Person Icon” > Manage Purchases.
Cheers!
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hmm i checked out that link and my website does not appear when i use that function. i know for sure that i havent paid yet.
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Hi there!
Okay, I am not an expert of these issues, so I’ll tag this as Modlook, so that staff could reply and help you out further, and check your account.
Please be paitent.
Cheers!
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Hello there, while we are waiting for Staff, it looks like the domain jennakline.com is hosted at Squarespace and the domain itself is registered with Tucows.
Can you let us know what it is you are trying to renew on WordPressdotcom? Thanks.
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Hi there,
Yes, as @justjennifer mentioned, jennakline.com is no longer registered with us, but with Tucows. Looks like the domain was transferred away from us back in July. Is that what you are trying to renew with us?
Let me know, thanks!
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Hello everyone – jennakline.com is not the account in question.
the site I am trying to renew is jelliebeers.com – it says the account no longer exists. i cannot figure out how to recover the account. i would like to get it back asap and cannot figure out how to do this – thank you
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Thanks for providing the relevant information. jelliebeers.com is registered with WordPressdotcom. Staff will assist you when they return to this thread.
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Thanks for the update. Found the domain.
I would be happy to assist you in renewing jelliebeers.com. However, the upgrade that was purchased is not associated with the account you contacted us from. It’s under a different WordPress.com account/username
To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.
Let me know if you have any questions.
Thanks!
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Hello – i am completely unable to login to the jelliebeers.com account – it says account not found – since i am no longer able to access the site at all i am not sure of this exact information – username is jelliebeers and the account is jelliebeers.com – is this what you mean by account name? – is this enough information? Is the website and username not enough? I am getting very worried that i have completely lost the website contents and it seems like the matter needs to be handled quickly so i don’t loose my site… Is there a privet chat option i can access?
thank you
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Hi –
I’m following up for Darnell here.
The domain you want to renew is not connected to the jennakline account. We aren’t able to proceed with assistance until we can verify that you have access to that account. This is why we need you to post from it.
If you aren’t able to sign in to the jelliebeers account then please proceed with the account recovery form: https://wordpress.com/wp-login.php?action=recovery
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hello – lizkarkoski – issue has been solved thank you so much! i went to fill out that form and it suggested that i reset my password – i tried that the other day and it didn’t work but today it did and i was able to pay – thanks!! thanks everyone!
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