expired domain

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  lacasadelduca · Member · Jun 12, 2017 at 7:23 am

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  Hello hope you all are fine :)
  My domain is expired and I want to get it back.
  It’s registered on Wild West Domains and I called their call center and they said I should contact wordpress because the domain has been generated here and it makes sense because my website has been built with wordpress.

  Now nothing works, website, emails (zohomail service said I should first renew the domain).

  Can someone help to let me know how to pay.?
  Please note that if I surf into my word press account into the Purchase manager I can’t do anything because it says ‘website disconnected’ and nothing useful is allowed to do.

  Thanks
  Thanks

  The blog I need help with is: (visible only to logged in users)

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  hacchism · Staff · Jun 12, 2017 at 10:52 am

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  Hi there,

  I’ve tagged this thread so as that staffs can assist you. While waiting for their responses, please kindly tell us your custom domain you are referring to. It helps staffs to back you up.

  Thanks :)

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  micawbr · Member · Jun 12, 2017 at 10:52 am

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  Hello,
  What is the domain that has expired?

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  lacasadelduca · Member · Jun 12, 2017 at 10:55 am

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  Hi thanks all… The domain is … lacasadelduca.com

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  hacchism · Staff · Jun 12, 2017 at 11:14 am

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  Hi again,

  lacasadelduca.com is currently in the redemption period. Staffs will take a look at it and assist you. Please wait for it patiently.

  Thanks :)

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  lacasadelduca · Member · Jun 12, 2017 at 11:31 am

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  Thanks a lot

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  kokkieh · Staff · Jun 12, 2017 at 1:57 pm

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  Hi there,

  That domain has already been removed from our system and is currently in redemption with our registrar. It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption. Let me know if you agree to that fee and I can get the recovery process started.

  I also see you just bought a Jetpack plan, I assume in an attempt to renew the domain. If you don’t want to keep that plan, please let me know and I can cancel and refund it for you.

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  lacasadelduca · Member · Jun 12, 2017 at 3:19 pm

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  yes I agree with that fee.
  please recover it.
  I bought that pack for the rerason you assumed so yes whether you go on with a refund or you just charge the difference. let me know
  Should I do something for you to process the payment?

  Can’t wait to solve all this mess…thanks a lot guys

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  kokkieh · Staff · Jun 13, 2017 at 6:24 am

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  I’ve sent you a link via email which you can use to pay for the domain’s recovery. Please let me know if you don’t receive it. Once we receive payment I can email our registrar to restore the domain, and from there it usually takes a day or two until your site will be online again.

  I’ve refunded the Jetpack plan as well. You should receive that refund in about 10 business days, depending on your bank.

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  lacasadelduca · Member · Jun 13, 2017 at 8:24 am

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  Hello and thanks for your support, I’ve reveiced the link and I’ve already paid.
  Just a question about the refund, on which card you have refunded?

  Thanks

  Gianluca

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  kokkieh · Staff · Jun 13, 2017 at 10:08 am

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  Thank you for letting me know. I’ve emailed our registrar to restore the domain. I’ll let you know as soon as they reply.

  Refunds are automatically issued to the same credit card or paypal account from which the original payment was made. If you don’t see the refund in 10 business days there’s likely a delay in processing it at your bank. This especially happen with non-US banks sometimes. Please follow up with them directly in that case.

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  kokkieh · Staff · Jun 14, 2017 at 4:44 am

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  Your domain has been restored and I’ve reactivated it on your account. It’s already showing your Bluehost site for me, but if it’s not working for you, please try clearing your browser cache.