expired domain – RENEW PLEASE!!!

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  hudsonvalleythaimassage · Member · Jun 7, 2021 at 5:49 pm

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  My website just vanished and I discovered that the payment this spring didn’t go through. I’d like to pay for it now so that it is active again. I have been paying $18/year for my domain name: hudsonvalleythaimassage.com I have been using WIX for sometime now as the website creation platform.

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  helper-heroponriki · Member · Jun 8, 2021 at 5:12 pm

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  Hi there!

  Your domain hudsonvalleythaimassage.com expired on April 6, 2021 and is currently in the redemption period:

  Domain Expiration

  We can still try to recover the domain but you will need to pay an $80 redemption fee in addition to the regular $18 domain renewal cost. If you agree, I can send a payment request and contact our domain registrar once it has been paid.

  Thanks!

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  hudsonvalleythaimassage · Member · Jun 9, 2021 at 3:29 am

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  Yes, thank you! I agree to the redemption fee and regular cost.

  Please send me the payment request.

  Thank you!
  Diana

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  kokkieh · Staff · Jun 9, 2021 at 5:08 am

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  I’ve sent you a link via email.

  Please let us know here once you’ve paid, and we can request the domain back from our domain provider. That process takes around 48 hours.

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  hudsonvalleythaimassage · Member · Jun 9, 2021 at 3:57 pm

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  Hi there,
  I just paid.
  Please reach out to the domain provider.
  Thank you!!

  On a side note, would you clarify something regarding this communication system/customer service method of using a public forum.

  Seems odd to me that discussing/troubleshooting my website happens on a public forum as opposed to directly with customer service.

  Curious if those reading this are folks who work for WordPress.com or are the general public who may or may not have a wordpress account. Just concerned about hackers or people reading info that is mine to share just with customer service.

  This is the first time I’ve come across this so it just stands out as unique to me.

  Thanks for any explanation – would maybe help me feel more comfortable with this system in place for help.

  Warmly,
  Diana

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  supernovia · Staff · Jun 9, 2021 at 5:24 pm

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  Hi Diana, we offer direct support to all users who have a paid plan:
  https://wordpress.com/support/help-support-options/

  We have quite a few free users who find good help here and help each other out as well.

  Your case is a bit different since you don’t have a paid plan here and your domain had expired some time ago, but I hope that helps clarify why you were sent here.

  I can see the domain is renewed now, so going forward you’ll want to either enable auto renew here, watch for the renewal emails (they come one month prior to expiration so you have time to address any issues), or consider transferring your domain to your current hosting so the billing is in one place. If you want to do that, here’s how:
  https://wordpress.com/support/move-domain/transfer-domain-registration/

  Cheers!

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  hudsonvalleythaimassage · Member · Jun 9, 2021 at 6:28 pm

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  Thank you so much for explaining that and for your support in getting things back in line!!

  Much appreciated!
  Diana

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  supernovia · Staff · Jun 9, 2021 at 7:47 pm

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  Happy to help, and all the best, Diana!