Expired upgrades

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  blytton · Member · Nov 14, 2013 at 6:24 pm

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  I accidentally let my upgrades expire (Nov 10 and 12) and now I can’t find a way to renew. I tried just buying them again, but the site won’t let me and instead says, “you already have these upgrades, do you want to renew?” On the My Upgrade page, there is no button to renew.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 14, 2013 at 6:27 pm

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  Hi there,
  What is the URL of the domain you allowed to expire please? Please read this http://en.support.wordpress.com/domains/domain-expiration/ and I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  blytton · Member · Nov 14, 2013 at 6:31 pm

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  http://ajpmonline.wordpress.com/

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  timethief · Member · Nov 14, 2013 at 6:42 pm

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  The top level domain here is wordpress.com and all wordpress.com blogs are on .wordpress.com sub-domains that never expire.

  I asked for the domain URL that you were mapping to from your free hosted wordpress.com blog.

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  blytton · Member · Nov 14, 2013 at 6:49 pm

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  Do you mean our regular homepage? That would be: http://www.ajpmonline.org/

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  blytton · Member · Nov 14, 2013 at 6:52 pm

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  Do you mean our regular website? That would be: http://www.ajpmonline.org/

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  eurello · Staff · Nov 18, 2013 at 10:45 pm

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  Hi @blytton – The No Ads upgrade is owned by another user on your blog:
  https://ajpmonline.wordpress.com/wp-admin/users.php

  If that user logs in with his account, he’ll see the option to renew here:
  https://ajpmonline.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

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  blytton · Member · Nov 18, 2013 at 10:51 pm

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  That user no longer works here, so I’d like to renew it myself. Is that possible?

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  eurello · Staff · Nov 19, 2013 at 12:29 am

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  Hi @blytton – Although you are an administrator on the blog, that user is still the blog’s owner. I’ve sent an email to that user to check if we can transfer ownership of the blog to you, and will let you know what i hear.

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  blytton · Member · Nov 19, 2013 at 1:13 am

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  Thanks!

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  eurello · Staff · Nov 24, 2013 at 6:09 pm

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  Hi there – The owner replied, and at his request, I transferred ownership of the site to you. The No Ads upgrade expired out of his account, but you can simply purchase it again through the blog’s store:
  https://ajpmonline.wordpress.com/wp-admin/paid-upgrades.php

  Let me know if you need anything else!

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  blytton · Member · Nov 26, 2013 at 7:53 pm

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  Thank you so much!

  In order to change the “owner” of our blog, do we have to go through you/WordPress? In a couple of months I will be retiring, so I will need to hand over the blog to my replacement.

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  eurello · Staff · Nov 26, 2013 at 8:47 pm

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  Hi there – You can transfer the ownership to your replacement in this way:
  http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-wordpress-com-user-or-account

  The important thing is that we use the email address on file for the account in order to identify you. So if, for example, you give your replacement your login details, but it’s still your email address/account, then if later they forget their password and write in, we can’t help them. So, that’s why it’s best that your replacement create their own account with their own email address and then you move the blog to them. :

  Let me know if you have any trouble when the time comes! :)