Expired website. Paid $86 but it has not returned. Worried about fraud and loss of site?
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I have a website ‘Chair- A Life backwards’ https://thechairproject.org. I was away and it expired. I was sent a link to pay $86 to renew which I did, but it has not been renewed? It is now non existant…it says ‘site expired tell owner’. I am concerned I have paid a bogus company to renew ‘Domain Service ‘ .I also panicked and changed the password on Word Press which may have made it worse. I can see a version of my site on my phone with ads on it? Can you help?
The blog I need help with is: (visible only to logged in users)
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Thanks for the response. So when you search ‘Chair – A life Backwards’ you can see the site? When I search it it says ‘expired’?
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I also searched ‘Chair- A life backwards’ thechairproject.org from another macbook and it also says ‘expired’?
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I’m getting the expired notice too at https://thechairproject.org/ (temp screenshot)
I’ve gone ahead and tagged this thread for Staff assistance. Thanks for your patience while they get back to you.
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Hello again, Is it possible you let your upgrade plan lapse?
If you are logged in with the username account that purchased the upgrade, you should be able to see and renew directly in your Manage Purchases dashboard. https://wordpress.com/me/purchases
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I apologize, I completely overlooked what you wrote in your first post here. Sorry. Please wait for Staff to reply. Thanks.
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Hi there,
The only site in the account you’re using to post here is the free site, http://dotyoung.wordpress.com. This account has never bought any upgrades form WordPress.com.
The domain, thechairproject.org, is registered with us, but it belongs to a completely different account, thechairproject13. That domain is currently expired – it expired 38 days ago on 15 July, and in another five days it is going to enter redemption at which point it will cost an extra $80 to renew, so you need to log into the correct account as soon as possible to renew that domain.
I was sent a link to pay $86 to renew which I did, but it has not been renewed?
I don’t see a payment request in either of your accounts, nor do I see any support requests in either account where you contacted us about this, except for this forum thread and the one other where @justjennifer responded to you.
We also definitely would not have asked you to pay $86 for the domain – currently the domain can still be renewed at the regular price of $18, and once it enters redemption a $80 redemption fee is added, making the cost $98, but that has not happened yet.
Do you have a name for the person who helped you, and how did you contact them? If it was via email, can you give the email address, and can you also include the payment link you were sent in your reply if you still have it? Then we can follow up on this.
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So… I was subject to a fraudulent company asking for the money for the domain name renewal ‘thechairproject.org’. I paid them… and it turns out they are not a real company. I have cancelled my credit cards and am in the process of getting the money refunded.
So the website further lapsed due to this fraudulent episode.
Yes! ‘thechairproject13’ is the site I have the password etc for? I don’t know how to access it to pay for renewal? Can you advise?
Thank you, -
Ok… I have found how to pay the fee to renew! Thank you so much for reminding me of what to look for in my files.
I will renew it now!
Thank you again!
I will be more careful of fraud next time, and I hope to get my money back from the bank -
So… I was subject to a fraudulent company asking for the money for the domain name renewal ‘thechairproject.org’. I paid them… and it turns out they are not a real company.
I’m really sorry that you’ve had this experience. Would you be willing to provide us with some info on them? Their email address, how you found them, etc. Especially if they’ve been representing themselves as “WordPress support” we’d want to follow up on this.
If this “company” contacted you regarding renewal of your domain, they most likely obtained your email address from your domain’s Whois information – when you register a domain, you must provide contact information which is then listed in a public database.
We provide a private registration option that hides this contact information, but it appears you cancelled that in 2015. With the implementation of the new EU privacy regulations in May that info is no longer displayed for domain owners who reside in the EU (which for now still includes Great Britain in this regard), but if you’d like to re-enable private registration as an extra layer of protection, please let me know and I can switch it on for you again.
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