Explorer issue

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  catezapp · Member · Nov 5, 2017 at 2:47 pm

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  Hello! Some of my visitors, have trouble when login into my blog on internet explorer.With chrome they say it’s fine.can you check, if there is a problem?!i have an iphone6plus and iPad so don’t know

  The blog I need help with is: (visible only to logged in users)

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  tophatt29 · Member · Nov 5, 2017 at 6:52 pm

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  Hi catezapp,
  I have tested it on my end and all looks just fine from here.
  I will ‘modlook’ this thread for you, so that it can gain attention from a staff member where further technical support may be gathered.
  Enjoy your day!

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  kokkieh · Staff · Nov 6, 2017 at 5:48 am

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  Hi there,

  We need more information than “trouble when login into my blog” to be able to look into this. Do they see an error message when trying to view your site? Does it fail to load? Does the same thing happen if they try a different browser? Have they tried clearing the cache and cookies in IE?

  If someone else is having trouble accessing your site, it’s best for that person to contact us themselves so we can ask them these questions.

  Your site is working fine for me in Internet Explorer 11 on Windows 7, so the problem is most likely with either the computer or the connection of the person having trouble accessing your site.

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  catezapp · Member · Nov 6, 2017 at 11:51 am

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  Thank you 😊 I will ask them,and get back to you, if necessary

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  kokkieh · Staff · Nov 6, 2017 at 1:42 pm

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  You can point them to this support page to rule out the most likely causes of this:

  Browser Issues

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  catezapp · Member · Nov 6, 2017 at 1:47 pm

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  Thank you! I will tell them😍♥️👍🏻