Export
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Bis vorige Woche hat der Export noch funktioniert.
Nun wird beim Export folgende Fehlermeldung ausgegeben:
Es gab ein Problem beim Erstellen deiner Export-Datei. Bitte überprüfe deine Verbindung und versuche es erneut oder wende dich an den Support.
Hab auch das Menü gelöscht, leider vergebens. Ansonsten gibt es keine Fehlermeldungen.
The blog I need help with is: (visible only to logged in users)
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Hi there!
Thanks for getting in touch! Please note that my support is limited to English only and I used Google Translate to understand your message.
Did you check your internet connection as that error message suggests? Try resetting your modem/router by disconnecting it from the power for a few seconds, and then restarting it.
Are you using the exporter at My Site ->Settings, or the one in Tools ->Export in WP-Admin? Also please try clearing your browser cache and cookies and see if that makes any difference. https://wordpress.com/support/browser-issues/
Let us know how that works for you!
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Thanks, i all have taken, it does not work. I also have another PC, there is the same problem. I think, the Server have to start new?
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Understood, thank you for providing that information! So first, what I would suggest is that you switch to the “Classic View” in the top-right view option as shown here: https://d.pr/i/kRSLbp
You can then attempt the export again using the “Classic View” which should hopefully resolve the issue.
If the export still is not working at that point, I would suggest that you try to clear your DNS cache as well since this appears to be affecting multiple devices. You can follow these instructions to clear your DNS cache to see if it resolves the issue: https://wordpress.com/de/support/so-loschst-du-den-dns-cache/
Let us know if neither of these options work and we’ll be happy to continue looking into this for you 🙂
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