export media doesn't work

  • Unknown's avatar

    Hello,

    I want to export my media from my website wordpress.com with the tools : «
    Export media library »….
    The download begin, and about 70-80%, it’s bug : « Fail – Network error»

    My network connection is very good.

    Can you help me please ?

    Thank you

  • Hi there,

    I recommend using a download manager like DownThemAll which will allow you to resume the download if the connection gets interrupted.

    If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!

  • Unknown's avatar

    Hello,

    Thank you for your answer but … it’s the same :(
    I try 5 times with DownThemAll but it’s the same.
    The download stop about 70-80% with “error network”

    Can you help me please ?

    Thank you

  • Hi there,

    Because you have so many images (over 2GB) it would be difficult for any network to handle as a single download.

    Please try instead accessing the wp-admin dashboard link to export your media. https://romainphotoam.wordpress.com/wp-admin/export.php

    On that page you will see the option to download your media, and if you select it, you can set a date range (I suggest just a month or two) so that you can download just a portion of your media library, instead of the entire thing.

    You can see how this is done in the video I recorded here: https://d.pr/v/yWAjJc

    Please try this, and download your media library in smaller portions rather than trying to export everything in a single operation. Does this allow you to proceed with downloading your media?

  • Hi again,

    Also, to clarify, are you migrating to a new self-hosted WordPress site? Or are you trying to download a copy of the media to save on your computer directly?

  • Unknown's avatar

    Hello,

    Thank you for your help.
    Il try your procedure but i download an XML file.
    I want my media not WML file :(

    I want for a migration to wordpress.org and i want for save my media too.
    So i need media like zip with all pictures, not a XML :(

    Thank you again ….

  • If you transfer to a WordPress.org site with that XML file, all attached media will be automatically transferred from the WordPress.com site, no need to separately download the media files.

  • Unknown's avatar

    Hello,

    I try, i download XML and i import in my website wordpress.org but i dont see my photos and my pages with photos doesn’t work too…

    It doesn’t work :(

  • What is the URL of the WordPress.org site?

  • Unknown's avatar

    It’s under construction but it’s http://romainphotoam.free.fr
    I use wordpress.org the software to do it.
    I hope i dont make a mistake ?

    And i dont understand why i can’t upload the same photo in my new site.
    I’m limited by the weight and size of photo, and if i resize, the quality is not good :(

    And last, on wordpress.com i have “mosaic of images”, on wordpress.org (the software) i don’t find this option…

    Sorry i’m looking for this informations on forum but i dont find :(

    And Sorry for my bad english ! :)

  • There are quite a few photos that made it across if you take a look at your model pages, for example.

    Are there any specific that are missing?

    To get the tiled mosaic galleries, and other WordPress.com features, you’ll need to install, activate, and connect the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/

  • Unknown's avatar

    I delete old links and i put new photos with small size because the same size doesn’t work with wordpress.org :(

    I have problem with jetpack plugin :

    “La connexion HTTPS vers l’extérieur est indisponible
    Votre site n’a pas pu se connecter à WordPress.com via HTTPS. Ceci pourrait être causé par différents problèmes, comme des certificats ou bibliothèques SSL manquants ou mal configurés, ou des problèmes de connexion au réseau.
    Jetpack tentera de se connecter une nouvelle fois via HTTPS quotidiennement, mais vous pouvez cliquer ici pour tenter une nouvelle connexion dès maintenant : Réessayer WordPress ne rapporte aucun support pour SSL sur votre site
    Pour obtenir plus d’aide, essayez notre système de debug, ou nos astuces de dépannage.”

    But never mind, i take an other plugin for galerie photos.

    So the first problem stay, i cant download my photo from wordpress.com …

    If someone have last idea maybe ?

    Thank you

  • For the Jetpack issue, please contact them about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not.

    As for the download issue, it also failed for me the first time, but worked the second. Would you please try maybe 3 more times?

  • Unknown's avatar

    Ok for JetPack i try to fix the problem later.

    But for download, i try many many many times and always down :(
    I try since 2 days but always error :(

    I try with Chrome, IE, Firefox, it’s the same :/

    How can i do ?

  • Unknown's avatar

    And sorry but why i can upload a picture of 5Mo on wordpress.com but not on wordpress.org ?

    Do you think it’s because of my website host (free.fr) ?

    Thank you for your help.

  • why i can upload a picture of 5Mo on wordpress.com but not on wordpress.org ?

    Yes, it might be due to your new host’s limitations; you will want to reach out to them directly about that.

    But for download, i try many many many times and always down :(

    The same as my colleagues, I was able to download your Media Library without any issues. I will email you a link where you can download it directly. Hopefully, that will work :).

  • Unknown's avatar

    Thank you very much Fresatomica :)
    I’m waiting your email (i trust in you, you don’t keep my work please :) )

    And i email my new host, thank you !

    I close this ticket when i have your mail ^^

  • Unknown's avatar

    Thank you !
    It’s work !
    I can have all my photos :)

    Last question i promise, if i want to put my photo on my website but with FTP connection, in which folder i have to put them ?
    I will see photos on “Media” in wordpress or not ?

    Thank you !

  • Yay! I’m glad it worked out!

    Here, on WordPress.com, you wouldn’t be able to use FTP, so I assume you’re asking about the new, self-hosted one? I’m not an expert on that, so it’s best if you ask directly at https://wordpress.org/support/forums/ :).

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

  • Unknown's avatar

    Thank you very much for your help !
    I close this question.

    Have a good day !

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