Export of all content does not work

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  eatprayohfuck · Member · May 20, 2015 at 10:50 am

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  Hey,

  my name is Mike Wiegandt and we are a ad-agency near cologne.
  My Mail-Adress is (email visible only to moderators and staff).

  We would transfer all things on a self-hosted wordpress site.

  As we trying to export ‘all content’ on google chrome we became a error message after a minute ‘ERR_INVALID_RESPONSE’ and ‘the website does not exist’.
  Trying on the browser safari the XML was still empty.

  How we can get the full export of the site ‘dreiraumhaus.de’ ??

  Looking forward,
  Mike Wiegandt

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · May 20, 2015 at 8:26 pm

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  Hi there, Mike!

  I will run an export of your WordPress.com site (testmonsterblog.wordpress.com / dreiraumhaus.de), and send you a link to download the XML file to your computer.

  As soon as the export is complete, I’ll email you. Please keep an eye out.

  Thanks much.

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  thatrobyn · Member · May 20, 2015 at 8:28 pm

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  Incidentally, I do have to send that file to the administrative email address affiliated with your account — which is not the one you added to this ticket. Just wanted you to be aware of where this email will show up!

  :)

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  eatprayohfuck · Member · May 29, 2015 at 10:44 am

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  Hey.

  Thank you for the help.

  I saw you message today.. the download-link is still inactive now.
  Please reactivate the link or send us a new link for the export to the administrative email address.

  Thank you very much !!!

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  thatrobyn · Member · May 29, 2015 at 5:48 pm

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  Hi there,

  I will rerun your export and send it to your administrative address again.

  Keep an eye out. Thanks!

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  eatprayohfuck · Member · Jun 1, 2015 at 12:15 pm

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  Hi there,

  sorry for a new question.
  I try the import 3 times on 2 new different WordPress Installation.

  You know how the “original” page looks like (testmonsterblog.wordpress.com / dreiraumhaus.de)… after import it looks like this: http://wiegandt-schulung.de/drh/

  I hope you can help us and find the reason.

  Looking forward,
  Mike

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  thatrobyn · Member · Jun 2, 2015 at 5:35 pm

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  Hey Mike,

  Unfortunately, I do not have access to your WordPress.org site’s files, so I cannot see why your layout differs from that of your test site on WordPress.com.

  Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to the backend of your site, or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  If you need professional help for your self-hosted WordPress site, please check out these sites:

  http://werkpress.com/
  http://jobs.wordpress.net/
  http://wpcurve.com/

  You may also wish to contact your host’s support team for more assistance.

  Sorry I can’t be of further help with this. One suggestion I have is to look at your menu setup, as well as your fonts, on your self-hosted site. It appears as if you’ve customized these on your WordPress.com site. You’ll have to do the same with your WordPress.org site.

  Thanks so much!