export of custom post types
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Contrary to wordpress.org, I am not able to see how to export of custom post types. In the export menu, they didn´t appear when are created by CPT UI. At least in my site.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the Business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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Thanks, but my site is hosted in wordpress.com (business plan), this is why I asked.
In this “customized version” I am not able to see how to export custom post types.
I migrated the content from wordpress.org to wordpress.com, using xml, and I have other problem: all the descriptions of tags and categories disappeared. More than 1.000 descriptions are not there.
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Thanks for writing back. Sorry about the confusion. I think my colleague pasted the wrong URL in to their search box (we’re humans, it happens).
I can confirm, that yes, unij.org is hosted on WordPress.com. However, it’s not linked to the account you’re writing to us from. Are you able to sign in to that other account? when you do, our live chat team is available on https://wordpress.com/help/contact/ and selecting the live chat option. It’s going to be the fastest way for you to resolve any questions or issues that come up.
We are happy to help you here if that’s your preference. Sign out of this account and back in under the one that owns your business plan and unij.org. Thanks!
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