Export of posts of selected category giving error

  • Unknown's avatar
    ijyotish · Member ·

    I have changed the browser; cleaned cache; and tried again the export of posts of select category. Again it resulted into error. No error message though.

    Could this be for # of posts etc?

    Earlier too, had same issue – then I didn’t try.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    amirudra789 · Member ·

    Hello there!

    Could you please make sure you have followed the steps to create an export file:
    https://en.support.wordpress.com/export/. If you are getting any errors could you please share the error with us so we can assist you better.

    PS: I have tagged this thread for staff assistance. They would get back to you asap.

    Regards:

  • Unknown's avatar
    ijyotish · Member ·

    We are hosted as free blog on wordpress.com

    it’s not showing that many options there – as shown in the tutorial

    It gives option to export all – select post/pages/feedback – on posts – it gives option to select category/author etc though and then export

    Upon selecting specific category from drop down – and then clicking export – the process starts and stops within 5-10 seconds with standard error on the top (to retry again or contact support) – no error number etc

    regards

  • Unknown's avatar
    amirudra789 · Member ·

    Hello there!

    I am able to replicate the issue https://snipboard.io/ix5jbK.jpg:

    There was a problem preparing your export file. Please check your connection and try again, or contact support.

    To confirm if it’s a bug or just some internet connection issue, I have tagged this thread for staff assistance. They would get back to you asap.


    @staff     I am able to replicate the issue after trying importing all posts under Tools ->Export

    Regards:

  • Unknown's avatar
    ijyotish · Member ·

    It doesn’t seem to be internet connectivity issue – as I am on 200 mbps connection. Also tried on alternative connection – but issue persists

    regards

  • aleone89 · Staff ·

    Hello there,

    Can you provide details of the category you’re looking to export please?

    We’ll try and replicate the issue being faced here.

  • Unknown's avatar
    ijyotish · Member ·

    vedic astrology

  • staff-doublebassd · Staff ·

    Hi there,

    I tried to replicate the error on my end and was able to replicate the error:

    After some digging, I found that there are several users who are dealing with this exact same error. We have reported this internally and are awaiting an update for a potential solution. We apologize for the inconvenience but will definitely keep you updated once we receive anything new regarding the error you are receiving.

    Thanks,

  • Unknown's avatar
    ijyotish · Member ·

    Many thanks for your feedback and look forward to the solution

    regards

  • supernovia · Staff ·

    Thank you — in the meantime, are you just having issues with this one category, or are you trying to export others and running into the same problems regardless?

    I can try making an export file for you from our end, too, if that would help.

  • Unknown's avatar
    ijyotish · Member ·

    Many thanks for your note

    I tried with 4-5 categories and each time, faced this error

    We are in process of splitting the entire blog into 10-12 different blogs based upon respective groupings.

    Appreciate your generous offer of exporting for specific category and am tempted to take this offer. However, it may be too stretched for each such category / grouping.

    regards

  • kokkieh · Staff ·

    Hi there,

    This should be fixed now. Can you please clear your browser cache, then try exporting again? Let us know if you still run into any issues.

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