Exporting backup file(s) from my website

  • Unknown's avatar
    ghostface1976 · Member ·

    Hello there

    I’m trying to transfer content from my old, paid-for wordpress website hosted by midphase. After weeks of trying, I couldn’t get the XML export file as every time I tried to download it, i was taken to an error page. I contacted Midphase support and they said it was memory problem and tried to resolve it but couldn’t.

    So, eventually all I could do was download a backup file/folder from Cpanel (the midphase control panel). But that doesn’t seems to work when I try to upload it to my wordpress.com site. It say it’s too big but I think it is also the wrong format (not XML)?

    Really not sure what I’m doing here and it’s been taking hours of discussions with the midphase/cpanel people who have now insisted wordpress should be able to help me upload this backup.

    I would be incredibly grateful for any help you can give me with this!

    Many thanks

    James

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    If you are trying to import your content from a self-hosted site to a free WordPress.com site, it is only possible by using an XML file obtained with the export tool and then importing it here with the import tool

    If you are considering purchasing a plan with us, you could use the Move to WordPress.com plugin for a straightforward and easy way to migrate your site! Here you have more info about this:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Interested in migrating your site to WordPress.com? For a short time, we’re offering migrations from your existing WordPress site to WordPress.com for free! Sign up for a new Creator or Entrepreneur plan and our expert Happiness Engineers will handle the migration for you. Request a Free Migration Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordP

    And what is better! For a short time, we’re offering migrations from your existing WordPress site to WordPress.com for free! Sign up for a new Creator or Entrepreneur plan, and our expert Happiness Engineers will handle the migration for you :)

    Hope this helps. If you need further assistance with this, don’t hesitate to let us know!

  • The topic ‘Exporting backup file(s) from my website’ is closed to new replies.