Extend domain and plan

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  alexcioflicappb · Member · Dec 15, 2022 at 4:36 pm

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  The domain and plan has expired a month ago. It can be renewed only by the admin user, for which we don’t have the credentials anymore. Is it possible to help us out with the email address that user has, so we can re-enable that email address in our system and reset the pass? Thank you

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-zinnia · Staff · Dec 15, 2022 at 6:18 pm

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  Hello –

  I’m happy to take a closer look at what options are available for y’all. Please share the domain in question so I can have a closer look at it and the account.

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  alexcioflicappb · Member · Dec 18, 2022 at 6:23 pm

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  the domain is ppb.technology

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  staff-totoro · Staff · Dec 18, 2022 at 9:11 pm

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  Hi there,

  I do not see any upgrades under your @alexcioflicappb WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  I can confirm that ppb.technology is registered at WordPress.com but is under a different account and not your @alexcioflicappblogin. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id