Externally hosted email not working since DNS transfer to WordPress

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  mdoupe · Member · Oct 3, 2011 at 11:58 am

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  Sent request for support Friday the 30th – no response. Since this problem means we aren’t receiving any business mail . . . it’s a significant issue.

  Friday, September 30

  Hi,

  Since transferring the domain name server addresses from another host to WordPress – we can no longer access the Webmail located at that host service.

  More specifically (from host support):

  “On checking I could see that the domain “http://lisalupia.com/” is pointing to multiple IP addresses and none of them is with us. The IP address to which the domain should point is “216.187.92.75”.

  How do/can we remedy this – so we can have the wordpress site and access Webmail via the host?

  Thanks,
  Marty
  Blog url: http://lisalupiadesign.wordpress.com/

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  chrisrudzki · Member · Oct 3, 2011 at 3:01 pm

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  Hi there,

  Your name servers should remain set to:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  If you wish to map your domain to your blog here at WordPress.com.

  As for your custom domain email: You’ll need to ask your email provider for your MX records, and then add them to your DNS here at WordPress.com by following these instructions:

  http://support.wordpress.com/domain-mapping/custom-dns/

  Don’t hesitate to contact us again if you need anymore help. :-)