Extremely frustrated

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  nb2179 · Member · May 4, 2021 at 12:25 pm

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  Wordpress won’t stop charging me for a domain name I haven’t used in years. I can’t get into my original account. There is also no way to contact them about this account directly.

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  staartmees · Member · May 4, 2021 at 12:54 pm

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  You can check that charge at https://wpchrg.wordpress.com/. You’ll find on that page a form to contact the Billing Team.

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  staartmees · Member · May 4, 2021 at 12:59 pm

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  I would also add that you can very easy restore access to your other account using the Transaction ID at https://wordpress.com/support/account-recovery/

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  kokkieh · Staff · May 5, 2021 at 6:01 am

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  Hi there,

  Please follow the account recovery instructions that @staartmees linked to above. You can get a transaction ID to verify account ownership from the most recent charge on your bank statement.

  Someone will then follow up with you via email to help you regain access to the other account, and they’ll also be able to assist you with cancelling the domain.