Facebook connection fails to show the number of shares.

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  wordwasfirst · Member · May 3, 2015 at 4:29 am

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  Since the wordpress platform has been updated, the Facebook connection fails to show the number of shares. The counting has disappeared for all previous posts too. The Twitter connection works well.

  Please help me with that! Thank you.

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · May 3, 2015 at 6:44 pm

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  Hi!

  Just to confirm, we’re discussing your self-hosted site wordwasfirst.com correct? It looks like Facebook is reporting shares for this post:

  Ama, por favor

  You can see that here:

  https://graph.facebook.com/?id=http%3A%2F%2Fwww.wordwasfirst.com%2F2015%2F05%2F02%2Fama-por-favor%2F

  However, the icon is indeed empty. Could you try switching the style of the sharing button under Settings -> Sharing?

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  jeremeylduvall · Member · May 3, 2015 at 8:15 pm

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  Hi!

  Just a follow-up here, the icon-only sharing button currently will not display the count for Facebook due to some changes to their API. However, that should be fixed in the next update to Jetpack (due out within the next week or so)! In the meantime, can you try switching the sharing button style?

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  wordwasfirst · Member · May 4, 2015 at 3:00 am

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  Hi Jeremey!

  Thanks for your reply. I changed the button style and the problem gets fixed. Unfortunately, any other button graphic is not aligning and the page looks awful. However, I’ve got your point and I’m sure the problem will be fixed. I will check again after the next Jetpack update.

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  jeremeylduvall · Member · May 4, 2015 at 1:56 pm

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  Thanks for confirming! The official button style does look a bit off. Perhaps you could switch to Icon + Text? Alternatively, we could figure out why the styling is off. I just gave this a test, and that button style appears to work with Spun on my side. Could you try temporarily disabling the plugin that sets up the Copyright notice? Also, do you have any custom CSS in place that could be changing the styling? I couldn’t find any, but wanted to double-check!

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  wordwasfirst · Member · May 9, 2015 at 3:42 pm

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  Sorry Jeremey! I missed your reply. I just received and installed the last Jetpack update and it seems everything works well again. Many thanks for your support!

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  jeremeylduvall · Member · May 9, 2015 at 8:21 pm

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  Excellent!

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  wordwasfirst · Member · May 12, 2015 at 3:16 am

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  Hello again, Jeremey! I’m coming back on the same topic. This time I’ve checked the Google+ count and it seems it does the same failure. I.e. please check

  http://www.wordwasfirst.com/2015/04/19/umbra-unei-iubiri/

  and you will see no g+ count when there are only social networking buttons, but in fact there are 2 shares on g+ when there are official buttons. Could you please have a look? Thanks again!

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  jeremeylduvall · Member · May 12, 2015 at 1:33 pm

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  Hi!

  When using the non-official button style, you will not see Google + sharing counts. This is an enhancement we’re looking at for the future though! If you’re curious, you can see the open GitHub ticket here:

  https://github.com/Automattic/jetpack/issues/584

  I’ll add your request to the list!

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  wordwasfirst · Member · May 14, 2015 at 3:14 am

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  Understood. I hope it will be sorted out in the future. Thanks again!