Facebook Share Button No Longer Showing Number of Shares

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  kabourne · Member · Apr 29, 2015 at 5:21 pm

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  The number of shares on my Facebook share button at the end of a post no longer shows for all posts. They showed a few days ago but today they are now gone. I use the Jetpack plug-in and recently updated to its newest version.

  http://www.outsideinduluth.com/blog/

  Thanks for your help!

  Kristina

  The blog I need help with is: (visible only to logged in users)

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  ramonawray · Member · May 1, 2015 at 4:32 am

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  Hi, I’m having the same problem. I can share my posts on Facebook, but the button doesn’t register the numbers of shares. I also use the upgraded Jetpack.
  http://mybookishlife.com/blog/
  I appreciate any help. Thanks!

  Ramona

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  dunechaser · Member · May 3, 2015 at 8:01 pm

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  I had the Icons + Text version of the buttons enabled for http://www.brothers-brick.com, and started seeing the same issue after updating to the latest version of Jetpack within the last week or so.

  Switching to the Official Buttons option fixed the issue, but introduced the stupid “Pin It” hover-over button on every image. Noooo!!!

  So, there’s a workaround to the issue (by switching to the official buttons), but the underlying bug introduced in the latest version of Jetpack still needs to be fixed.

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  dunechaser · Member · May 3, 2015 at 8:04 pm

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  And this appears to be a known issue with Facebook + Jetpack:

  https://wordpress.org/support/topic/experiencing-issues-with-sharing-counts-on-your-facebook-buttons

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  kabourne · Member · May 3, 2015 at 9:13 pm

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  Thanks for the info dunechaser. I appreciate the workaround and look forward to when Jetpack announces a fix.

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  timethief · Member · May 3, 2015 at 9:27 pm

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  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service