Facebook Share Stats disappeared/changed

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  msraytarot · Member · Apr 29, 2015 at 3:25 pm

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  Where are my Facebook share stats? I have one 3-year old post that had over 180 shares the other day, but today only 24. Other posts, all of my share stats the same — gone or reduced greatly. What’s going on?

  The blog I need help with is: (visible only to logged in users)

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  carolinejw · Member · Apr 30, 2015 at 12:16 am

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  I have the same problem, I updated puglins and stuff and then everything went blanck, my share stats say zero and even if I share again they´re not showing. Have you managed to fix your problem?

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  msraytarot · Member · Apr 30, 2015 at 12:19 am

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  Thanks, Caroline. No, I haven’t been able.to fix anything. No idea what’s going on.

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  carolinejw · Member · Apr 30, 2015 at 12:20 am

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  I have the same problem, I updated puglins and stuff and then everything went blanck, my share stats say zero and even if I share again they´re not showing. Have you managed to fix your problem?

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  carolinejw · Member · Apr 30, 2015 at 12:20 am

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  Sorry I don´t know why is posted twice

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  carolinejw · Member · Apr 30, 2015 at 12:24 am

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  I fixed it!!!!!
  Ok this is what I did, I went to the jetpack tab.
  There it showed the that Facebook wasn’t configured, I clicked and it took me to that part where it shows how to you want the Facebook icon, I changed the icon from what I had to something else, and voila. it worked again. I´m sorry for my explanation I´m not a tech savy.

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  msraytarot · Member · Apr 30, 2015 at 5:05 pm

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  Great!!! What’s the “jetpack” tab? :
  lol

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  msraytarot · Member · May 4, 2015 at 3:15 pm

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  Excuse me — please, I have no idea what you mean by “jetpack tab.” As far as everything else goes, I am configured to Facebook.

  Could someone please help me?

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  timethief · Member · May 4, 2015 at 3:19 pm

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  @carolinejw
  This is the WordPress.COM support forum. Iy is not the WordPress.ORG support forum.

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · May 4, 2015 at 3:20 pm

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  @msraytarot
  The main thread for this issue where Staff are assisting is here https://en.forums.wordpress.com/topic/facebook-shares-on-each-of-my-posts-dramatically-decreasing-is-there-a-prob/page/2?replies=40