Faced an issue when I purchased a new domain
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Hi, I have paid for two years subscription for the following domain:
Aminhaider.blog
However, I still can’t change my domain!!
I need an urgent help. I can’t connect my new paid domain (for two years) in my old free domain.
ThanksWP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello there,
I can’t see this domain connected to this account.
Do you have access to multiple WordPress.com accounts?
Many thanks in advance.
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Yes, my email is the same for the both accounts. I think the problem was when I did pay for the two years domain. I did it separately (without opening my old domain).
my old domain:
aminhaidar.Wordpress.com
my new domain (which I paid for):
aminhaider.blog
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Thanks for clarifying! The domain purchase was made under a different WordPress.com user account than the one you’re currently logged into and tied to a different WordPress.com site.
You should look at the emailed receipt for the purchase and it should note the account email address and which site the purchase was made and use that email to log into the correct account.
I hope that helps!
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I have paid my domain (aminhaider.blog) fee (108 USA $) (for two years) and also the domain registration fee (22 USA $). I need urgent help, or if not, I need my money back. I need to send you all proofs of payment. But I can’t, it is saying “sorry you are not allowed to create posts as this user!”. my “aminhaider.blog” username and password are the following:
1- USERNAME: [redacted by staff]
2- PASSWORD: [redacted by staff]
I need urgent help, if not I need my money back.
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My “aminhaider.blog” details*:
1- USERNAME: (email visible only to moderators and staff)
2- PASSWORD: [redacted by staff]
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Hi, the account you are writing from is this username:
aminhaidarIt is indeed associated with the email address you mention. However, the same email address cannot be used for two different accounts on WordPress.com. The domain name you purchased is not associated with this WordPress.com account and email address. This means it’s possible you have a second email address which is in use with the account where you purchased the domain.
Normally you should have received a receipt for your payment, and this receipt would be sent to the email address you use for your second WordPress.com account. Are you able to log out of this WordPress.com account, and log in using your other email address?
In order to ensure that
aminhaider.blogcan be used with your existing articles, you would want to move both the domain and plan purchases from your second account, to this account. In more detail this process looks like this:- Ensure you can access/log in to your second account
- Invite your second account to have administrator access to
aminhaidar.wordpress.com(guide: https://en.support.wordpress.com/user-roles/ ) - Using your second account, move your domain
aminhaider.blogover toaminhaidar.wordpress.com(guide: https://en.support.wordpress.com/domains/move-a-domain-to-another-wordpress-com-site/ ) - Ensure that the ownership of your domain is moved to this account: https://en.support.wordpress.com/domains/transfer-a-domain-to-another-wordpress-com-account/
- Ask us to help move the plan over to
aminhaidar.wordpress.comas well - You can then set
aminhaider.blogas the “primary” address in place ofaminhaidar.wordpress.comso that it applies to your articles and you do not need to re-write them. Guide:
https://wordpress.com/support/domains/set-a-primary-address/
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Dear All,
There is a big bug in your system, I think the reason behind that is that I have made the payment using the same email (for both: aminhaidar.wordpress.com and also aminhaider.blog) (email visible only to moderators and staff). I really want to send you proof that I own the domain: aminhaider.blog but I cant attach any pictures here!
whenever I try to log in, it takes me to my old account in wordpress. Kindly send me your email address or whats aap number so I can show you the receipt and all proofs.
FYI, when I made my new domain I used the following email: (email visible only to moderators and staff), then I have realized that its not my email. so, I changed it into (email visible only to moderators and staff) (which is the same as the old free domain (aminhaidar.wordpress.com)). After that only, I cant access my new domain.
Kindly assist me by sending me your email address in which I can send you all the poofs.
Thanks
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Hello there,
I think the reason behind that is that I have made the payment using the same email (for both: aminhaidar.wordpress.com and also aminhaider.blog) (email visible only to moderators and staff). I really want to send you proof that I own the domain: aminhaider.blog but I cant attach any pictures here!
As mentioned above, it would not be possible to have multiple WordPress.com accounts with the same email address.
FYI, when I made my new domain I used the following email: (email visible only to moderators and staff), then I have realized that its not my email. so, I changed it into (email visible only to moderators and staff) (which is the same as the old free domain (aminhaidar.wordpress.com)). After that only, I cant access my new domain.
If one account exists with one email address, it would not be possible to change the email address of a separate account to that same email address.
I’d recommend trying to sign into WordPress.com with any and all email addresses that may be in use, or have been used with WordPress.com.
Failing that, you would need to recover the account using this account recovery form, using a transaction ID, as detailed here: https://en.support.wordpress.com/account-recovery/
I hope this helps to add clarity to the situation.
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I have tried to recover my account, but still cant do that. When I enter my transaction ID, it says “The receipt does not appear to be valid”!
here are my transaction IDs:
1- 108$, WORDPRESS KCKY7.
2- 22$, WORDPRESS GSHU6.
I want to show you the screenshot from my mobile, but cant do that! Kindly, check the bug in your system!
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Hi there,
We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.
With this in mind, please contact our account recovery team directly at this address and they will be able to assist you with regaining access to the account that owns aminhaider.blog
passwordhelp[at]wordpress[dot]com -
Dear All,
Finally, I am able to restore my site (aminhaider.blog). However, I want my domain (aminhaider.blog) as a primary domain. Also, I want my new domain (aminhaider.blog) appear in the tab when people enter to my site. I have transferred my old domain (aminhaidar.wordpress.com) to aminhaider.blog. I think that was my mistake! would you please make my new domain (aminhaider.blog) as a primary domain. And also, I want all the information and articles on my old domain (aminhaidar.wordpress.com) comes in my new domain (aminhaider.blog). I want to remove all the ads that appear on my site as well.
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Great, I’m glad you could access it! I understand you were able to verify the ownership by email.
I have taken the liberty of moving the plan you purchased to
aminhaidar.wordpress.com– this means it will not show the ads from our advertising network, and it also means that you can now go ahead and set your domain as the primary domain:
https://wordpress.com/support/domains/set-a-primary-address/ -
Dear WordPress Team,
my website shows the content in Arabic way, From left to right. Would you please make it in English way, from right to left.
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Hey there, we’re using LTR here; do you want RTL on your site or LTR? I want to say it’s controlled by your site’s language settings here:
https://aminhaidar.wordpress.com/wp-admin/options-general.phpSo Arabic should give you RTL automatically. If you don’t want that, you could try adjusting the setting. If you just want LTR on paragraphs that are in English, let us know and we’ll look into options.
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Hi,
sorry you did not get my point. I want my site in Arabic language.
but, When I click to my list (القائمة) I want all the list from right to left. I have faced the same issue before. It was all right before. Then all of the sudden it got wrong again! -
I’ll see if I can get another set of eyes on this. Can you also add a screenshot of the affected area of the site?
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Dear team,
I have faced the same issue before, and then it got fixed. Kindly check this link to understand the problem:
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Hello there,
Many thanks for that reminder there – I’ve taken a look at the site, and this is what I’m seeing on a mobile device:
I’m also, unable to click any links. To check, are you seeing the same behaviour?
If yes, can you detail when you first started seeing this please?
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