Faced with “critical error” when attempting to edit pages

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  abigailstallworth24 · Member · Sep 4, 2025 at 5:25 pm

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  Hello,

  I edit a website for a client and have had no issues with editing the pages previously. However, this last time I tried to edit the website I was faced with an error that read “There has been a critical error on this website. Please check your site admin email inbox for instructions”. I have tried to troubleshoot what the potential issue could be, such as with the php version, plugins and clearing my cache. I really don’t have much expertise on website building but I feel like with the right guidance I can figure this out. Thanks.

  WordPress Version 6.8.2

  PHP 8.1

  The blog I need help with is: (visible only to logged in users)

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  staff-barett · Staff · Sep 5, 2025 at 6:01 am

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  Hi Abigial!
  
  Those critical errors usually arise from plugin/theme conflicts or missing or recent updates. Upon checking I found that your site https://whatshappeningdmv.com/ is actually not hosted with WordPress.com.
  
  It’s a self-hosted WordPress (WordPress.org) site hosted by GoDaddy. You can confirm that under “Hosting Information” here: https://wordpress.com/site-profiler/https://whatshappeningdmv.com

  Because your site is hosted elsewhere, we are unable to help you with it. The best next step is to contact your hosting provider so they can investigate the error and help you resolve it. You can contact GoDaddy support here: https://www.godaddy.com/en-in/help/contact-us

  Here’s a third party article on how to fix critical error in WordPress which might also help you: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/

  If it helps, this short guide explains the difference between WordPress.com (us) and self-hosted WordPress.org sites: https://wordpress.com/support/com-vs-org/

  If you ever decide to bring your site to WordPress.com, we can help with the migration and you’ll have 24/7 access to our support team. Here’s a detailed guide sharing how that works: https://wordpress.com/support/import/import-an-entire-wordpress-site/

  I hope this was helpful. I wish you good luck with the troubleshooting process and hopefully the critical error issue will be resolved soon!