Facing Different Layout and Customization Views On DESKTOP and PC

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  kumarlakshkushwaha · Member · May 13, 2023 at 9:07 am

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  Hello Team I facing a very frustrating issue with my WP panel. I am seeing Very different Home pages and WP Control on my pc but when I am opening the same website on my phone then every thing looks fine whenever I am trying to access My WP panel on My PC the entire settings are looking Different I mean it looks like I have opened another website but that not true.

  You can see the below image I have opened the same location on my both PC and Phone But seeing a different result

  

  

  Here you can see the difference. I am fully frustrated with this issue even I tried clearing Cookies, Switching Browsers but it didn’t work. I am trying to solve this issue for the last 2 days but still i could fix it. Now only the WordPress community can help me to fix this.

  Also, The home page is also appearing differently on PC and Mobile phones. As you can see in the image.

  

  

  Here is the main problem I am also that I am unable to write a post and Customize the website through my PC because the changes that I am making to the website are not showing as visitors. Even posts are also not visible to readers.

  Note That The views setting for PC and desktop are the same by setting

  If anyone Knows how to fix then kindly help me. I am waiting for a response from the team.

  Thank You

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · May 13, 2023 at 3:00 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!