facing issue with changing theme

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  pnwanimators · Member · Apr 8, 2021 at 7:55 am

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  hello, im one of our users, my site’s name is pnwanimators.com, i cant customize my theme, what should i do ?

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  a18s · Member · Apr 8, 2021 at 10:16 am

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  @pnwanimators Hi there,

  Thanks for providing your site URL. It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Hope that helps :)