Facturation in other account.

  • Unknown's avatar
    whitepawn86 · Member ·

    Hi,
    I registered another account in Word Press two years ago, with other email account. I purchased with my credit card, payed the bill every year and i’ve never used this account.
    Now i want to stop the purchase, and stop paying but i don’t remember the name of the WP account and the email account. There is any way to stop paying?

    Thanks a lot!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    dragoso · Member ·

    Hi @whitepawn86, I’m pretty sure a Happiness Engineer will be able to help you with this. However, as far as I know in this kind of situations, you should complete the Account Recovery form first of all. Basically, first you must recover your account and after that, you will be able to manage your payment settings.

    The Account Recovery form can be found here: https://wordpress.com/wp-login.php?action=recovery

    On this form, you can provide certain pieces of information, under Proof of Ownership, to verify that you are the owner of the blog in question:

    1.) Transaction ID: A transaction ID is a unique alphanumeric code generated for your payment. If you purchased an upgrade on the blog in question — via PayPal, credit card, or another method — you can retrieve a transaction ID by logging in to your PayPal account or locating a past WordPress.com receipt sent to your email address.

    2.) Activation URL: When you created your WordPress.com account, you received an activation link to your email address that you were required to click. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may be vary slightly depending on your browser).

    At the bottom of the form, you can add any other details that may help. Then, click Recover My Account.

    I’ms sorry but I can’t see other options. Hoping for the best :)

  • kokkieh · Staff ·

    Hi there,

    Without having a site address or a username it’s a bit hard to help you. Are you receiving any receipts for the payments? If so, the email at which you receive the receipts is the one used for that account, and you can use that email address to reset the password.

    Otherwise I’d recommend getting the transaction ID for the latest payment and adding that in the account recovery form:

    Retrieving a Transaction ID

    If you can’t do either of that, let me know.

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