Fail payment when processing credit cards with Woo commerce/Elavon Converge Services

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  dionjmtjh · Member · Mar 23, 2021 at 1:59 am

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  I recently added the plugin Elavon Converge Services and when my clients checkout using a major credit card their card is rejected stating Failed card payment or something to that nature. I have contacted Elavon and they fixed everything on their end and said that I would need to contact wordpress. I have completed all the troubleshooting tips. I don’t know how to fix this. Is their anyone that can help me.

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  staff-mckluskey · Staff · Mar 23, 2021 at 7:59 am

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site, you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/.

  For help with the free WooCommerce software, you can reach for help at:

  https://wordpress.org/support/plugin/woocommerce

  Here, on these forums, we can only help with sites hosted on WordPress.com. If you want to know the difference between WordPress.com and WordPress.org, you can find more information in this document:

  https://en.support.wordpress.com/com-vs-org/.