fail to customize new website theme,it is conflict with woocommerce plugin

  • Unknown's avatar
    davidbrucesay · Member ·

    Hello sir,today i installed a new website on Vultr,but when i try to customize the theme,it failed.

    Show notice below:

    there has been a critical error on this website. please check your site admin email inbox for instructions.

    i try to install again and ask my friend to install too,but he failed too when click the customize button,i try to close woocommerce plugin,then it succeed to load the theme customize page

    I don’t have a site linked to this WordPress.com account

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

  • Unknown's avatar
    davidbrucesay · Member ·

    Hello i have destroyed vps…

    but i installed a new wordpress website on Vultr with one click wordpress installation(1G ,6 dollars plan of HF cloud compute)

    what i have done:
    1.install wordpress through ip address,just like the normal installation process.
    2.after i installed the wordpress,i click theme button and search the blocksy theme,install and activate blosksy theme,then i click install plugins that should be installed using the theme
    3. i imported the demo of this theme like what i did before(i installed wordpress several times before)
    4. when i go to home page and click “customize” the theme,it failed .The customize page failed i mean.Show notice below:

    Show notice below:

    there has been a critical error on this website. please check your site admin email inbox for instructions.

    ————————-

    I also tested other themes,it failed too.

    i try to install again and ask my friend to install too,but he failed too when clicked the customize button

  • fstat · Staff ·

    Hi there,

    The best place to get help with that is to post in the official WordPress.org support forums:

    https://wordpress.org/support/forums/

    The forum you have posted is for the WordPress.com hosting platform, which is different than the WordPress software that your site is using. You can learn more about these differences here:

    WordPress.com vs. WordPress.org

  • The topic ‘fail to customize new website theme,it is conflict with woocommerce plugin’ is closed to new replies.