Failed auto renew, failed service, $80?
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I set up my domain name charlesparkinson.com 2 years ago and selected auto renew. On 28/10/14 you sent me an email advising me it would be auto renewed on 27/11/14 (as I want). I have always had sufficient funds in my bank and the account has never changed.
Yet I now find in my spam (?) an email from November telling me the renewal failed and December/January saying you want to charge me $80. This to me seems extremely unfair. What kind of service is that?
Shouldn’t the email about the renewal failure have been marked urgent so it definitely arrived in my inbox? And why would it fail if I have always maintained funds? Do you only try to renew once and then give up with a non-urgent email? If it is the case that there was a problem with the bank that day, do you not owe it to your auto renewal customers to try more than once?
This is unacceptable service. Please to respond with some nonsense about your registrar charging you the $80, if that is the case you should be eating the cost for such an abject failure in your service.
The blog I need help with is: (visible only to logged in users)
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The error that was returned was 15005 Processor Decline which paypal lists as being the issuing bank declined the transaction:
https://developer.paypal.com/docs/classic/api/errorcodes/
I can see how you would be frustrated in this situation, but there is no way that we can force an email to not end up in your spam folder. If that were the case, spammers would use that method all of the time and spam catching would be impossible. This is part of the reason we have an overlay on your site any time a domain has expired and warnings in your site’s dashboard.
And yes, you are correct, there is nothing we can do about the late fee. It is imposed on us by our registrar (and is standard practice for every registrar that I am familiar with). You can find more info on domain expiration here:
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