Failed login after reset

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  naquoia07 · Member · Apr 15, 2022 at 4:23 pm

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  Hi. I recently used the advanced wordpress reset. When I was directed back to the login page, though, It didn’t recognize my email or password. I tried logging in through the wordpress site directly, but ended up only as a new user even though I already have and used wordpress. Please help.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Apr 15, 2022 at 6:22 pm

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  What is the URL of the site you’re trying to access?

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  naquoia07 · Member · Apr 15, 2022 at 6:25 pm

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  beautifullyhealthyyou.com

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  staff-blorbo · Staff · Apr 15, 2022 at 6:42 pm

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  That is a self-hosted WordPress.org site, hosted with Siteground, which we can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  naquoia07 · Member · Apr 15, 2022 at 6:46 pm

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  Okay. Thank you for the clarification and assistance. Take care.