Failed payments – Orders

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  blakeanderson37 · Member · Jun 3, 2017 at 12:20 am

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  Hello,

  I am finding that failed payments on my woocommerce website are generating orders – is there a way to prevent this?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jun 3, 2017 at 9:43 am

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  For help with your standalone WP site using the WooCommerce plugin, you’ll want to head over to the support pages on WooCommerce. We won’t be able to help you here on WordPressdotcom with this issue.

  Standalone WP (org) and WordPressdotcom (where we are) are different entities with different documentation and support forums; more information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/

  You can find all the support information for sites using the WP (org) software at https://codex.wordpress.org/Main_Page and at https://wordpress.org/support/ If you don’t have a username on the ORG forums, you can register one on that page.

  Best wishes for a quick resolution.

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  justjennifer · Member · Jun 3, 2017 at 9:44 am

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  If you are a paid WooCommerce user you can also submit a support ticket here:

  https://woocommerce.com/contact-us/