failed purchase

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  beryliam · Member · Oct 28, 2022 at 3:23 pm

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  I made a purchase on 10.13 for $69. I followed up at this email aegop without response. Now the site says ‘Not found’ Can you put me in contact with Shelia to get my money back?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Oct 28, 2022 at 5:37 pm

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  Hi there:

  I’m not sure who “Sheila” is, but I’m not showing any history of purchases, transactions, or billing activity under the account you’re currently logged into, so we’re limited to what we can help with and advise here.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  If the charge on your bank statement does not follow that format, the charge was not made here at WordPress.com.

  I hope that helps!