Failed shipping rates

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  admincloofshopcoza · Member · Apr 20, 2022 at 12:05 pm

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  We receive the following notification when proceeding to checkout and entering a shipping address; ‘failed to get shipping rates, please try another address’

  Customers are then unable to make payment and place the order.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  rawalplawit · Member · Apr 20, 2022 at 12:21 pm

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  Hey @admincloofshopcoza, We are only able to provide support for issues related to wordpress.com services. You are not hosted here and using the self-hosted version of wordpress. The difference between them can be found at https://wordpress.com/support/com-vs-org/

  Please direct your queries at https://woocommerce.com/contact-us/ if you have paid for woocommerce or https://wordpress.org/support/plugin/woocommerce/ if you are using the free version. You will get appropriate answers there. Thanks!