Failed Signup Process

• 

  dslarsengot · Member · Feb 26, 2017 at 11:47 pm

  • Copy link
  • Add topic to favorites

  I went through the process, selected a theme, sought out a domain name, opted for a Premium level, but when I got through with the process I ended up with a basic membership, and a wordpress domain. What’s going on and how can I fix this?

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Feb 27, 2017 at 5:22 pm

  • Copy link

  Hi –

  Perhaps you are logging in to a different account? Under this username, dslarsengot, I see that you have WordPress.com Premium with grayowltree.com mapped to it.

  What do you see when you go to My Sites > Plans ?

• 

  dslarsengot · Member · Feb 27, 2017 at 5:58 pm

  • Copy link

  Hi Liz,
  Thanks for your reply. I went digging around and found that I needed to make grayowltree my primary domain in settings. Now I need to figure out how to get TUCOWS to let WordPress take the domain. I’m figuring that out slowly but if you have any tips let me know. I’m an amateur helping a friend with a small business. I’m not even sure when he got the domain name, and then he let it lapse.
  Thanks again.

• 

  staff-zinnia · Staff · Feb 27, 2017 at 8:31 pm

  • Copy link

  It looks like you just need to finish step #2 here: https://en.support.wordpress.com/map-existing-domain/