Failed to recover one of my wordpress blogs no matter what

  • Unknown's avatar
    celiachong · Member ·

    Hi there,

    I own another WP blog, which I opened in May 2016 with my personal email address. On the same day, I updated the email address on record to another email address (which I lost access now because I had problems recovering it with Google). I forgot the password of that other WP blog. I wanted to try recovering that WP blog via the Account Recovery page. I do still have the account activation email which contains the activation key (which I obtained by following your instructions to “copy link address” of “Confirm Now” button in the email). I filled in the form but it just keeps preventing me from submitting by saying “The activation key does not appear to be valid.”

    For privacy reason I do not want to set out the username of my other blog here. Could you please provide an email address for me to contact you to recover my other blog? Many thanks

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Not a problem – no need to share that information in the forum. You can email the Account Recovery Team directly with the activation URL at passwordhelp@wordpress.com and they will assist you in recovering your account.

    Thanks,

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