failed to retrieve domain.

  • Unknown's avatar
    stephanocandreva · Member ·

    Everytime i try to edit my website for over 1 month, this is the error that I get.
    can someone please help ?

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Usually when an issue like this occurs, it can be traced to an expired (or broken) login auth cookie stored on your local web browser. It looks like you are using Google Chrome as your browser, so with this in mind I would like you to try the following

    – clear your cache and cookies based on the steps google recommends here: https://support.google.com/accounts/answer/32050
    – Also make sure you are not blocking any “3rd party cookies” as explained in that guide as well.
    – If you continue to have loading issues after completing those steps, I would like you to try another browser instead, like Firefox. Are you able to proceed if you use a browser other than Chrome?

    Thanks for the additional info!

  • staff-totoro · Staff ·

    Hi again,

    I forgot to mention that this is the support forum for our free sites, but your Business Yearly Plan upgrade includes priority live chat support that you can access 24 hours a day (except major holidays)

    With this in mind you are encouraged to reach out to us here, and we can take a closer look at your issue in realtime. No need to wait for a reply in the forums: https://wordpress.com/help/contact

    Hope this helps!

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