Failed Upgrade To Domain Name

  • Unknown's avatar
    smd24530 · Member ·

    Hi there,

    I need assistance in getting my domain name updated from http://fiftypointo.wordpress.com/ to http://www.fiftypointo.com – I have paid for the upgrade, and despite clicking several times to update I am now seeing an error message stating that my upgrade has expired. I don’t understand how my upgrade can expire. I would like the fee that I payed to be applied to this upgrade as soon as possible.

    Thanks,
    Sonya

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    airodyssey · Member ·

    Hi Sonya. fiftypointo.com directs me to your WordPress.com blog just fine. It can take up to 72 hours for the changes to reflect everywhere around the world (this is normal).

    I recommend that you follow the step below to ensure that your new domain name effectively replaces your old __.wordpress.com address.
    http://en.support.wordpress.com/domain-mapping/register-domain/#instructions-for-registering-a-new-domain-for-your-blog (step 5)

    As for the message saying your upgrade expired, I tagged this thread so that staff takes a look.

  • Unknown's avatar
    smd24530 · Member ·

    Thanks I made it the primary link too and it stated that it had updated. Thx it should work now. Yes it would be good for staff to take a look at the expiry date – it was confusing…thx for getting back to me so quickly. Awesomeness!

  • Unknown's avatar
    smd24530 · Member ·

    Hi now I have another issue which may or may not be linked, as it were. I am getting a redirect loop when I try to go to my page. I have cleared the cache, and cookies and followed everything I need to on the Google Chrome end of things and it hasn’t solved the problem. Any idea why this is happening? The address is coming up .fiftypointo.com with any www. – I imagine that might be part of the problem.

    Thanks!

  • Unknown's avatar
    timethief · Member ·

    There is no domain mapping issue here. Your blog is correctly redirecting for me here in Canada.

    Before Upgrading – Important Notes
    WordPress.com automatically removes the “www” from all URLs. Mapping the “www” is not supported.

    All “www” URLs are seamlessly directed to the domain without the “www”.

  • Unknown's avatar
    smd24530 · Member ·

    Thanks that’s helpful – any ideas on how to stop the redirect loop? Thx!

  • Unknown's avatar
    raincoaster · Member ·

    I believe you just have to wait while things settle down.

  • Unknown's avatar
    smd24530 · Member ·

    Hi guys, I am still getting the redirect loop error, although I was able to get into my dashboard, I am wondering based something I just read if this is an ftp issue as well and I need to delete from my hard-drive and the root of the server. Would rather avoid that if I don’t need to do it.

    Since I am in my dashboard is there a way for me to correct the redirect loop error from inside the dashboard?

    Thanks,
    Sonya

  • Unknown's avatar
    jenia · Member ·

    Howdy Sonya, sorry that you are running into issues with your fiftypointo.com domain.

    I looked into your domain mapping setup it seems to be working great from where I am on the internet. When you write that you have a redirect loop error, what message are you seeing – what exactly does it say? It would be helpful if you could post a screenshot somewhere (e.g. using this service).

    Regarding the expiration error message – could you please let us know where you are seeing it and what exactly does it say? I checked your Domains page and your domain name is not expiring until 2012.

    Thanks in advance for the additional info – it will help us look into details for you.

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