'Failue' when trying to upgrade account

  • Unknown's avatar
    mostdramaticpod · Member ·

    Hello!

    I keep trying to upgrade my account, but each time I try to pay, a red box in the upper right-hand corner says ‘failure.’ (A potentially unrelated issue is that my Insights launch page freezes every time it tries to open.) Is there a way I can successfully pay without a PayPal account?

    Thank you so much for any help you can provide!

    Best,
    Katie

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi Katie,

    I don’t see any failed payment attempts on your account, and combined with the page freezing that tells me this is most likely a browser or connection issue.

    Can you please make sure your browser is updated to the newest version, and then try clearing the browser cache and cookies. Instructions here:

    Browser Issues

    Also try resetting your modem/router.

    If that doesn’t work, can you please try a different browser and/or a different internet connection?

    Failing all that, can you please visit this page for me:

    http://supportdetails.com/

    Take a screen shot of what appears on that site and upload it to your media library here:

    https://mostdramaticpod.wordpress.com/wp-admin/media-new.php

    Then let me know so I can take a look.

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