Failure of live support on a premium plan.

• 

  masculinistfeminist · Member · Apr 12, 2023 at 10:52 pm

  • Copy link
  • Add topic to favorites

  I am not getting live support on my premium.plan anymore.

  Who else suffers this?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  dragstor · Member · Apr 13, 2023 at 12:43 pm

  • Copy link

  Hello! 👋🏼

  I am not getting live support on my premium.plan anymore.

  Who else suffers this?

  It’s possible that there were no available Happiness Engineers at the moment of trying to access the Live Chat.

  Please refer to this guide to find out how to access the Live Chat:

  

  Live Chat Support

  in WordPress.com Support

  3 min read

  If your plan includes Premium Support, you can access priority Live Chat support at no extra cost. If you’re not a customer yet, please post your question in our community forums. Our Happiness Engineers can answer any questions that you have about WordPress.com, how it works, and how best to use it. We love to help guide you in building the perfect website. How to Access Live Chat Support