Failure to connect
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Last week all was well. Then my MSN blew up and I had to get a new email address, but when I tried to get on WordPRESS, I was told my password did not work.
Not true. My password is correct, but coupled with my new email, it will not give me access to my sites.
Anybody out there who can help me?
Correct account: Unknown
The blog I need help with is: (visible only to logged in users)
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Hi there,
I’m going to run your responses through Google Translate and respond in English if that’s ok? But feel free to communicate in your own language if you feel more comfortable.
I’m going to run your responses through Google Translate and respond in English if that’s ok? But feel free to communicate in your own language if you feel more comfortable.
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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Hey there,
I’m reaching back out as it looks likes there’s some confusion with the above there – it looks like we’re helping out via email to help bring this to a resolve.
Please be sure to keep a look out for a reply.
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