false advertising by wordpress

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  linginsight · Member · Jul 4, 2023 at 7:02 pm

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  Why does it say website not transferable?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  linginsight · Member · Jul 4, 2023 at 7:10 pm

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  I purchased two years and it said that I would be able to use my existing website which is nomadicinsight.com. Now, after I paid, it says that my website URL is nomadicinsightcom.wordpress.com which is clearly completely wrong. It says that I cannot the real URL for some reason with no explanation. Very poor experience so far with this website.

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  staff-dragon · Staff · Jul 4, 2023 at 9:46 pm

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  Hey there,

  If you would like to host your existing site on WordPress.com, you will first need to import your site content: https://wordpress.com/support/import/import-an-entire-wordpress-site/. This will copy all of your existing site content from your current hosting provider over to your WordPress.com site.

  To use your existing domain, nomadicinsight.com, with your new site, you will need to connect or transfer the domain: https://wordpress.com/support/domain-connection-vs-domain-transfer/. I recommend doing this after importing your site content to prevent any possible issues with transferring the site.

  Once your site is imported, and your domain is connected or transferred, you can set nomadicinsight.com as your sites primary address: https://wordpress.com/support/domains/set-a-primary-address/

  I hope this helps!

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  linginsight · Member · Jul 4, 2023 at 9:52 pm

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  hey zachspears, thank you for the thoughtful response!
  
  However, I can’t do this because it says that my website is being transferred (WordPress did this automatically when I signed up). When I try to continue/confirm the transfer, it says the website isn’t transferable. Then, it says I must connect the website. Then, I try to connect the website and it says that I can’t connect it because it is being transferred.

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  staff-totoro · Staff · Jul 5, 2023 at 1:28 am

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  Hi there,

  You are referring to nomadicinsight.com yes? Before you can initiate the transfer here at WordPress.com, you will need to “unlock” the domain and get a transfer code (sometimes called an EPP code) from the current registrar. Your domain is registered with One.com at the moment, yes?

  Please contact their support department and ask for their assistance with unlocking your domain and getting the EPP code you need to transfer, and once you have those you will be able to get started here: https://wordpress.com/domains/add/use-my-domain/nomadicinsightcom.wordpress.com

  If you continue to have any issues, or if One.com clarifies that the domain cannot be transferred please let us know and we are happy to take a closer look!