False charges

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  chicagocompass · Member · Oct 25, 2016 at 1:52 am

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  I am receiving false charges and am unable to discontinue them via purchases. I discontinued services with WP in April. Please advise, or I will have to consult with my legal counsel.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 25, 2016 at 6:56 pm

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  Are you referring to a specific website? If so then what is the exact URL starting with http:// of the site you refer to please?

  Did you fail to disable autorenew on an upgrade when you canceled it?

  Did you delete a site without canceling the upgrades on it first?

  Do you have other username accounts?

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. If you have a wordpress.org account and a wordpress.com account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  kokkieh · Staff · Oct 26, 2016 at 1:45 pm

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  Hi there,

  The last payment in your account was made on 20 June 2015, and that upgrade, a Premium Plan, was cancelled by you on 3 June of this year. There have been no other charges in your account since.

  https://wordpress.com/me/purchases/billing/

  If the charge was made by us or another Automattic product your credit card statement should contain WPCHRG.COM as reference. If that does not appear then the charge was not made by us. You can go directly to that site to search for the charge and find out what it was for.

  You can also contact us privately from that page so we can get the necessary transaction details from you to investigate this further, as it’s not safe to share those details in a public forum.

  I do see you used to also have a domain with us, drinklikeaman.org, but you transferred that domain to GoDaddy.com on 8 September last year. Perhaps make sure if the charges were not made by them.