False domain expiration

  • Unknown's avatar
    gnsurabaya · Member ·

    Hi there,
    My domain gayanusantara.or.id which I purchased outside WordPress is said to be expired, but in fact, it’s not. I forward the domain to WordPress. Please help.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    The account you’re using to post here doesn’t own any domain upgrades for the domain, gayanusantara.or.id

    That domain is connected to WordPress.com via a domain connection upgrade that belongs to another account, and that domain connection upgrade, along with the site’s Premium Plan, expired yesterday. So while the domain itself is not expired, its connection to WordPress.com is.

    Once the account that owns the Premium Plan on the site renews their plan, the domain connection upgrade will work again.

  • Unknown's avatar
    gnsurabaya · Member ·

    Thank you so much.
    The problem has been resolved.

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