False expiration?

• 

  acupuncturectr · Member · Nov 9, 2015 at 3:33 pm

  • Copy link
  • Add topic to favorites

  I just paid the renewal fee yesterday for my domain.
  However, I received another email saying my domain name is going to expire Next month, but when i check my payments or domain settings it doesn’t say anything about it.

  can anyone help with this problem? I couldn’t find a phone number to call about it.

  Thanks!

  The blog I need help with is: (visible only to logged in users)

• 

  auxclass · Member · Nov 9, 2015 at 4:26 pm

  • Copy link

  You have two renewals for a a custom domain name to work – Domain registration ($6.-/yr I think) and Domain Mapping ($13.-/yr) –

  Did you pay both of them?
  Dashboard >> Store >> Billing History

  I have also flagged this for the staff to review your charges

• 

  acupuncturectr · Member · Nov 9, 2015 at 4:29 pm

  • Copy link

  My receipt says domain mapping and domain registration.

  Thank you for flagging this, also.

• 

  auxclass · Member · Nov 9, 2015 at 4:41 pm

  • Copy link

  You be welcome – the staff have a good record on making sure you only pay the correct amount

• 

  chrisrudzki · Member · Nov 9, 2015 at 5:15 pm

  • Copy link

  @acupuncturectr:

  You actually have two domains registered here. Please have a look at this page for details: https://acupuncturectr.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

• 

  acupuncturectr · Member · Nov 9, 2015 at 10:23 pm

  • Copy link

  Thank you @chrisrudzki.

• 

  chrisrudzki · Member · Nov 9, 2015 at 11:18 pm

  • Copy link

  Absolutely — let me know if I can be of any further help!