fatal error

  • Unknown's avatar
    surenkhadka · Member ·

    Hi Team can you please advice me why i am receiving error below when site is cloned from one domain to another.
    Warning: require_once(/home/sabregraphics/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php): failed to open stream: No such file or directory in /home/sabregraphics/public_html/wp-content/plugins/js_composer/js_composer.php on line 171

    Fatal error: require_once(): Failed opening required ‘/home/sabregraphics/public_html/wp-content/plugins/js_composer/include/helpers/helpers_factory.php’ (include_path=’.:/opt/cpanel/ea-php55/root/usr/share/pear’) in /home/sabregraphics/public_html/wp-content/plugins/js_composer/js_composer.php on line 171

    Thanks
    Suren

  • Unknown's avatar
    timethief · Member ·

    This is WordPress.COM support. That site is not on our servers. You are posting to the wrong support forum.

    We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.com account page. However, about 30% of those who post here every day are posting to the wrong support forum and require redirection to the correct one.

    Please type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support
    The WordPress.ORG support forum is at http://wordpress.org/support. The WordPress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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