Fatal Error

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  nakedbeautyliving · Member · Mar 11, 2020 at 12:12 pm

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  Hi after updating my woocommerce plug in I suddenly got a ‘fatal error’ and the whole site crashed. Now I can’t access my site. All I can see is the fatal error page along with codes. Please help, I already paid siteground + woocommerce for this.

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  staff-doublebassd · Staff · Mar 11, 2020 at 3:42 pm

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/contact-us/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org

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  staff-zinnia · Staff · Mar 11, 2020 at 3:47 pm

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  Hi –

  Reach out to the WooCommerce support team directly for help. Use the purple tab at https://woocommerce.com/