Fatal Error
-
I cannot get into our website since the ornery plugin was updated by WordPress. I get ‘Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ‘>= 7.2.5′. You are running 5.6.40. in /home/customer/www/dependablebuildingservices.com/public_html/wp-content/plugins/mojo-marketplace-wp-plugin/vendor/composer/platform_check.php on line 25’. Since I am just starting to learn WordPress I am unable to find a way to update this software. Our address on the site is incorrect and needs correction. We have no help and I have 30 years in IT but not using WordPress, and very little PHP.
Please help.
Karen Mermel
Dependable Building Services, Inc.
1125 Tower Rd.
Schaumburg, IL 60173
630-595-9563 -
Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
-
However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
- The topic ‘Fatal Error’ is closed to new replies.
WordPress.com Forums 