Fatal Error
-
My site crashed and my back-end team said it is because you updated your terms so that you can force an update to wordpress on our sites. We had to restore it from the host because we could not login to the editor. It caused a “fatal error”. My eteam said I have to reach out to you and say directly that I do not give permission for this. How do I make sure this does not happen again?
-
Hey there, is your site hosted here with us, or are you referring to an email from WordPress, or was the message from your host?
If you’ll send a link to the site, we can point you in the right direction for help.
This may help too:
https://wordpress.com/support/com-vs-org/ -
Our site is hosted with WPengine. The error message that appeared said “there has been a critical error on this website” and it appeared on the web browser when I tried to navigate to our site as well as when I tried to navgate to the editor login (editor meaning where you go to add widgets and stuff). This is our site:
https://pointinnovation.com/We got the site back up by restoring it, but my team said it crashed because WordPress changed their terms & conditions and now we have to instruct WordPress not to update plugins and or wordpress without our permission. They determined this based on the error messages below. It makes no sense to me but I don’t want our site to crash again and they told me to reach out to WordPress and communicate all of this.
These were the two messages on our error log from our host:
AH01276: Cannot serve directory /nas/content/live/pointinno/wp-content/plugins/elementor-pro/assets/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive, referer: https://pointinnovation.com/PHP Parse error: syntax error, unexpected end of file in /nas/content/live/pointinno/wp-content/themes/oceanwp/functions.php on line 1250, referer: https://pointinnovation.com/wp-admin/theme-editor.php?file=functions.php&theme=oceanwp
Thank you for your help and patience,
Avery
-
Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost (WPengine).
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Given that WPengine is a managed WordPress host, I’m surprised they could not be of more assistance.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
-
-
I just mean, I’m surprised they did not point you to the open-source WordPress software project’s home at WordPress.org. That is where the topic needs to be brought up. We here at WordPress.com are similar to WPengine in that we are a managed WordPress host.
I would encourage you to bring up your situation here:
- The topic ‘Fatal Error’ is closed to new replies.
WordPress.com Forums 